Returns & Exchanges
We want you to ride with confidence, which is why we offer a 30-day return policy on all Electric Scooter models in their original condition. If you are not completely satisfied with your performance or build quality, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare for Shipping
Securely pack the scooter in its original factory packaging, including all chargers, manuals, and tools to ensure a full refund.
Ship Your Scooter
Affix the provided prepaid shipping label to the box and drop it off at an authorized carrier location or schedule a professional pickup.
Inspection and Refund
Once our technicians verify the scooter's condition and odometer reading, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing